Mystory Ensō Support
Help with data, subscriptions, and app issues
To protect your privacy, do not send complete memory text, original private photos, Apple ID passwords, verification codes, or banking information in a support email.
On-device data
- Export: Your Space > Privacy & Data > Export all on-device data.
- Delete: choose Delete all on-device data on the same page and complete both confirmations.
- Deleting app data or uninstalling does not automatically cancel an Apple subscription.
Ensō+ subscriptions
- Restore: choose Restore Purchases on the Ensō+ screen.
- View or cancel: choose Manage Subscription on the Ensō+ screen or use Subscriptions in your iPhone Apple Account settings.
- Apple decides refund requests through its Report a Problem process.
Contact
For product and technical support email support@shide.app. For privacy, anonymous analytics deletion, or data-boundary questions email privacy@shide.app. Include the app version, iOS version, reproducible steps, and screenshots that do not reveal private content.
Keep reading
Privacy policyThe privacy policy for the accountless Mystory Ensō v1: on-device data, optional online features, anonymous analytics, StoreKit subscriptions, export, and deletion.Frequently asked questionsDirect answers about Ensō’s data storage, accounts, networking, offline book generation, bilingual content, cultural context, and current release status.