# Help with data, subscriptions, and app issues

To protect your privacy, do not send complete memory text, original private photos, Apple ID passwords, verification codes, or banking information in a support email.

## On-device data

- Export: Your Space > Privacy & Data > Export all on-device data.
- Delete: choose Delete all on-device data on the same page and complete both confirmations.
- Deleting app data or uninstalling does not automatically cancel an Apple subscription.

## Ensō+ subscriptions

- Restore: choose Restore Purchases on the Ensō+ screen.
- View or cancel: choose Manage Subscription on the Ensō+ screen or use Subscriptions in your iPhone Apple Account settings.
- Apple decides refund requests through its Report a Problem process.

## Contact

For product and technical support email support@shide.app. For privacy, anonymous analytics deletion, or data-boundary questions email privacy@shide.app. Include the app version, iOS version, reproducible steps, and screenshots that do not reveal private content.

## 继续阅读

- [Privacy policy](/en/privacy/)
- [Frequently asked questions](/en/faq/)

## 资料来源

- [Apple: manage subscriptions](https://support.apple.com/118428)
- [Apple: request a refund](https://support.apple.com/118223)

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页面语言：en
事实核验日期：2026-07-16